An Interview with the Owner of a Franchise
Owner of The UPS Store Orléans (Franchisee)
President of Groupe Mitesco Group Inc.
Daniel Sigouin has dedicated his career to helping small businesses. From getting a degree in Business Administration, to providing consultation services, to owning The UPS Store Orléans, each of his roles has provided service to other small business owners.
In this interview, Daniel gives you insight into his career as a franchisee and what it takes to be one. He also let us capture his work day through a Day in the Life video for a more in-depth view at his work.
What is your job description?
As the owner of a franchise store, I manage the business. That includes bookkeeping, human resources, customer service, business development, and even janitorial work.
What are your main tasks?
- Overseeing daily operations
- Business development
- Coaching employees
- Coaching clients
- Marketing (B2B and B2C)
- Acting as franchisee
What is your educational background?
I have a Bachelor’s degree in Business Administration.
What skills are useful for this job?
The skills you need to be a good businessperson are good communication skills. This includes liking being in public and speaking to people because you need to share your message and promote your business.
You also need to have a strong risk tolerance. Owning a business is not easy and there is definitely risk involved.
Another skill I use daily is organization. You need to be able to plan for new business developments, maintain operations, and keep your team working well.
What tools are used in your work?
For a franchise, you of course need a location. You also need the proper equipment for your franchise. As a UPS Store, that means printing equipment, computers, graphic design software, registers, a cellphone, and a vehicle.
What is it like to be a franchisee?
What are your work hours like?
I work 6 to 7 days a week. With a full workload, I end up working very long hours.
Describe a typical work day.
I wake up early, exercise, and eat a good breakfast because keeping a healthy lifestyle is important. Before I leave the house, I have usually already dealt with some emails and planned my day so when I get to work I am ready to go.
To start my workday, I always ask “How can I make a difference today?” or “How can I serve my clients better?” That leads me into my tasks for the day like providing quotes to clients, ensuring my staff are prepared for their tasks, ordering supplies, and addressing clients questions or complaints.
What is your story? How did you get here?
My educational background is in Business Administration and throughout my career I have been dedicated to helping small businesses. I’ve been involved with The UPS Store Orléans for just over a year and a half.
To get here, I had to invest to buy the franchise and that is no easy feat. Traditional banks and financing do not always smile on franchise businesses. The way I financed my business was, in part, through a special program for Francophones interested in starting a business.
What did you want to be when you were younger.
What makes my career different from other people’s?
My career is different because I get to be my own boss. During my career, I’ve held various roles like CEO and manager, now I am my own boss. And I REALLY like it!
How do I choose a franchise?
Find your why first.
Why do you want to own a business or franchise? What is driving you? What is your passion? Find a franchise opportunity that fits your why. For me, this meant finding a franchise that helps small business, something The UPS Store strives for.
Provide your top career tip
- Don’t be afraid to take risks and try things.
- Believe in yourself and keep on pushing.
- Tomorrow is just another day and it’s whatever you do today that will dictate what will happen tomorrow. So live for the moment.
Provide your top job hunting tip
- Be tenacious and don’t quit.
- Trust the universe. There is a destiny for you and a road to success.